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For Account Customers
For pricing access and to use our online ordering system, you will
need to register. Click here to transfer
to the registration page and submit all your details. Your registration will
be confirmed via email. This will normally be the same business day.
If you are already registered click here
to login and select the items and quantities you wish to order. Please fill
out all the fields on the order form to allow us to accurately process your
order.
Subsequently by selecting My Account
(link located in the top selection panel) and then My Orders,
you can take advantage of the feature that allows you to view, edit and resend
an existing order.
Cash Purchases
For your convenience we are also able to supply and deliver orders
to non-account customers using Mastercard or Visa for payment.
Simply fill out the order form with all the relevant details and submit it to
us. We will call you back no later than the next business day to confirm supply
and price including the delivery fee and credit card charge.
At this stage we will require your credit card details to process the order.
Please see the delivery service
page for details of your service to your area.
To Apply
For An Account
For business customers, please download the account
application form and email or fax back to us. We will process your application
within 24 hours and call you with advice when it is open.
To
Place An Order
For a new order follow these instructions.
For a demonstration follow these instructions and enter DEMONSTRATION in the
special instructions field.
- Login. (First Time users will need to register)
- Select a Product Category and then a sub category.
- Select the product you want to order and click the Order button. This will
place the product in the Order Cart. If you want to change the quantity enter
the new amount and click on update.
- Click on continue ordering. This will default back to the last page. Select
another product from that page or, select a new product category or sub category
for more products. Proceed as outlined above adding products as you wish.
You can update quantities or remove products at any stage.
- Once you have made your selections then click on check out.
- Your shipping details will default to those entered at the time of registration.
You can edit and update this information.
- Enter any special instructions such as delivery information, e.g. deliver
to reception.
- Enter a purchase order number if required and select a payment method (Existing
Account is the default). Click on Continue to go to the Order Confirmation
page.
- The Order Confirmation Page will display all the details of the order.
You can still edit the order from this page.
- Click on the Confirm Order button and your order will be sent to Whereabout
Supply. You will receive an order confirmation by email.
- You can accumulate an order over a period such as a day or a week. Unless
you check out, the order will remain in the cart (even when you exit the website).
The next time you login, select Cart Contents and this will bring your order
onto the screen.
- If you are unsure or make a mistake, don’t worry, call us we’ll
fix.
- If this is a demonstration remember to type DEMONSTRATION into the Special
Instructions field. We will not action this order and delete it from our records.
Orders can be placed at anytime 24 hours, 7 days per week. Your order
will be actioned the next business day.
To Resend or Edit and resend a
previous order
This feature allows regular users, who frequently reorder the same products
to select a previous order, view it, make any changes required and resend the
order without going through a whole new ordering process.
- Select the My Account link at the top of the page. Then select View Orders
- You can view the order and then select the Cart Icon. This will place that
order in the Order Cart.
- Then follow the ordering process as outlined above.
- You can also just view the order without making a new order.
Search Function
You can use the search Function at any time either before or during
the Order Process.
- Click on the Search Function Link at the top of the page. Enter in a product
name or description.
- When searching, you can narrow down the search field. eg. By typing in
gloves this will give you all the gloves. If you type in cotton gloves this
only displays the cotton gloves. If nothing appears in the search field, check
the spelling or substitute a plural, e.g. gloves for glove.
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